Amazon Reimbursement Specialist

Job Title: Amazon Reimbursement Specialist
Hours: TBD
Pay: Hourly rate plus 1% bonus of reimbursement each month


Job Overview:

We are seeking a detail-oriented and analytical individual to join our agency team as an Amazon Reimbursement Specialist. In this role, you will be responsible for identifying and processing reimbursement claims from Amazon for various discrepancies such as lost or damaged inventory, overcharges, and other related issues. The ideal candidate will have a strong understanding of Amazon's policies and procedures, excellent communication skills, and the ability to navigate through complex data sets.


Responsibilities:

Data Extraction and Analysis:

- Extracting relevant reports from Amazon's platform to identify potential reimbursement opportunities
- Analyzing data pertaining to:
- Lost, damaged, and destroyed products stored at Amazon warehouses.
- Customer refunds where items were not returned.
- Missing units in inbound inventory shipments.
- Instances of fraudulent returns.
- Overpaid fees and other concessions.
- Any other discrepancies that may qualify for reimbursement

Case Creation and Documentation:

- Creating detailed cases for lost, damaged, and destroyed items, ensuring all necessary documentation is provided to Amazon.
- Communicating effectively with Amazon's support teams to ensure a successful resolution of reimbursement cases

Reconciliation and Tracking:

- Reconciling reimbursement data to track which reimbursements have been successfully processed and paid by Amazon.
- Developing and maintaining comprehensive tracking systems to monitor the status of reimbursement requests.

Continuous Improvement:
- Proactively identifying opportunities to streamline the reimbursement process and improve efficiency.
- Staying informed about changes in Amazon's policies and procedures related to reimbursements and adjusting strategies accordingly

We are looking for someone to join our agency team long-term, detailed, organized, and has clear proven routines and systems for getting reimbursement. Please give detail and examples of your knowledge and expertise in this area.