Mystery Shopping Projects

I need some User Experience testing done on website sub-domains

I'm looking for an output in excel, based on a new user (customer experience) of www.camberley.massagecompany.co.uk from a first impression, click through, customer insight, mobile & desktop and suggested actions to improve. Within 48hrs of accepting the job, so by close of play Monday 28th April. UK applicants only please, as this is a UK business.

I need some User Experience testing done on website sub-domains

I'm looking for an output in excel, based on a new user (customer experience) of www.camberley.massagecompany.co.uk from a first impression, click through, customer insight, mobile & desktop and suggested actions to improve. Within 48hrs of accepting the job, so by close of play Fri 25th April. UK applicants only please, as this is a UK business.

opportunity

UK Home Care Competitor Research via Phone Calls

I am seeking a skilled freelancer to carry out competitor research through mystery shopping phone calls to home health care businesses based in the South West of England. Project Scope: I will provide a list of competitor businesses, including names and contact details. Please quote for researching six businesses Using a fixed customer scenario (to be provided), you will contact each business by phone, posing as a genuine customer. Your aim will be to gather key information including: - Pricing and cost structures - Minimum charges or care hours - Availability and service offering - General customer service experience Requirements: Excellent verbal communication skills and a confident, natural phone manner Ability to sound convincing and ask the right questions without raising suspicion A detailed, analytical approach to recording and comparing the information gathered Experience with mystery shopping, sales, customer service, or similar roles would be beneficial Deliverables: A short written summary for each call, including the key details captured A comparative analysis across all providers contacted, highlighting patterns, differences, and competitive positioning Additional Notes: All calls must be made during UK business hours Fluency in English and understanding of British culture and communication style is essential This project will require strict confidentiality and professionalism throughout Please share any relevant experience and your approach to handling similar work in your application.

Mystery Shopping at dutch Gusti Leder Stores

We seek qualified individuals to conduct objective evaluations of customer service and store atmospherics at several of our Dutch leather goods retail locations. As mystery shoppers, you will discreetly visit our stores in Amsterdam, Haarlem and The Hague to assess various aspects of the customer experience from an anonymous customer's perspective. Specifically, you will appraise the attentiveness, product knowledge and courteousness of our sales associates following a training initiative. Additionally, you will evaluate how visually appealing, well-organized and professionally operated each store location appears to new patrons. After completing anonymous shopping assignments, you will submit concise reports detailing your observations based on pre-established criteria. This valuable feedback will allow our management team to identify areas for improvement, reinforce best practices and ensure our shops provide an optimal shopping experience. Mystery shoppers should possess strong observational skills, discretion, attention to detail and the ability to construct objective written summaries. Bilingual Dutch/English capabilities preferred but not required. Qualified candidates will receive thorough briefings and evaluation forms to structure each store visit. Your insights will aid our goal of continually enhancing customer satisfaction at our premier leather goods retailers in the Netherlands.

Mystery shopping visit to a fashion store - Libreville, Gabon

We are looking for female evaluators between the age of 25 and 45 for this assignment. You will need to visit the assigned store and inquire about an item. During the visit, you will observe the professionalism of the sales staff, waiting times, the store's exterior and interior environment, and evaluate the overall customer experience You will need to purchase products of your choice. At the end of the visit, you must buy at least one item. We pay a fee of 10,- plus up to 15,- reimbursement for any item you chose. Looking forward to hearing from you!

Mystery shopping visit to a fashion store - Brazzaville, Congo

We are looking for female evaluators between the age of 25 and 45 for this assignment. You will need to visit the assigned store and inquire about an item. During the visit, you will observe the professionalism of the sales staff, waiting times, the store's exterior and interior environment, and evaluate the overall customer experience You will need to purchase products of your choice. At the end of the visit, you must buy at least one item. We pay a fee of 10,- plus up to 15,- reimbursement for any item you chose. Looking forward to hearing from you!

urgent

Customer Service Rep Needed

Customer Service Representative Needed: We are looking for several customer service representatives to join our team. The ideal candidate should have excellent communication skills and have a strong understanding of our services. Prior experience in customer service is preferred but not required. This is a remote position, and we offer competitive pay and benefits. To apply, please send your voice recording as an application. Application that will not upload or send a link from voice recording will not be considered. Must be US citizen to apply.

App Ambassador in Seoul - Mystery Shopper

We’re looking for App Ambassadors to help us launch Snooper App in South Korea, the #1 mystery shopping App in Asia Pacific! For this launch, Snooper is launching a market research aimed at gathering data on confectionery sold at Emart, Lottemart, Homeplus, GS25, CU, 7-eleven, Emart24 in Seoul and Incheon. NOTE: You need to have an ANDROID device to be able to be an Ambassador. -- WHAT IS SNOOPER Snooper is much more than just a Mystery Shopper app. With Snooper, you get paid in cash to complete easy missions in stores arounds you: take a few photos of products on shelves, find a promotional display, play the role of a mystery shopper, provide product feedback and much more. Making money in your free time or while shopping has never been so easy. We analyse the images and feedbacks you provide so brands and retailers can get real-time visibility on their brands and products in-store. -- PARTICIPATION STORES: All Emart, Lottemart, Homeplus, GS25, CU, 7-eleven, Emart24 in the area of Seoul and Incheon. We will share a Google Maps link on beginning of October with better details, but you can check the locations close to you. -- MYSTERY SHOPPER MISSIONS - Supermarket Stores (1 Mission per Store): Mission Target: Chocolates Aisle: Look for all types of chocolates, including bars, pralines, pouches, and blocks. Chocolate Display Stands & Gondola Ends: Take photos of the display stands for specific brands. Checkout Area: Look for chocolates, gum, mints, and other candies. - Convenience Stores (1 Mission per Store): Mission Target: Chocolates Aisle: Look for all types of chocolates, including bars, pralines, pouches, and blocks. Chocolate Display Stands & Gondola Ends: Take photos of the display stands for specific brands. Checkout Area: Look for chocolates, gum, mints, and other candies. All detailed instructions will be provided in the app, and we’ll be available to assist if you encounter any issues. -- YOUR TASK Choose at least 20 missions to visit and complete all available missions. Note: Each convenience store mission pays $10 USD, and each supermarket mission pay $15 USD. You can check the map to see locations or download the app for more accurate locations: https://www.google.com/maps/d/edit?mid=1IpmW3byq_oHVgHtsGmaBnSYj7Meimhk&usp=sharing If you don’t have 20 missions nearby, let us know, and we’ll work with you to find a solution. -- WHAT WE NEED FROM YOU Location: Share your area so we can plan which stores you’ll visit. Deadline: Complete all missions by 10th of November 2024. A strong commitment is important. Communication: We need effective communication. Please respond to messages promptly. -- HOW MUCH YOU WILL GET PAID You will get paid $10 USD per convenience store mission, and $15 USD per supermarket mission. Payment will be processed via milestones on Upwork. You’ll be paid per store visited as soon as all missions are successfully completed. This task is advertised for 20 missions. -- ONLY ACCEPT THIS TASK IF - You must live in Seoul - You must have a recent mobile phone with a high definition camera - You must be used taking high quality photos (not blurry) - You must be able to install and use a mobile app - You must be comfortable playing the role of a mystery shopper in store - You must be comfortable speaking English to communicate with us - You must live in an area with participating stores

Maruti Integrity Check (MIC) Service Audit

We're looking for a Pune-based auditor for an upcoming car service audit. If you own a Maruti car and are interested in earning while assessing service quality, this could be the perfect opportunity for you! What's involved? As an auditor, you will: Service Experience: Evaluate check-in efficiency and service quality. Outlet Observation: Inspect cleanliness and safety standards. Staff Behavior: Assess professionalism, transparency, and overall customer service. Key Focus Areas: Integrity and Revenue Leakage: Cash Transactions & Billing: Test whether the staff offers cash transactions without issuing a proper bill, and check if the bill matches the services provided. Unrequested Services: Observe if unnecessary services are added or charged without your consent. Discounts & Offers: Check if unauthorized discounts are being offered or if prices are being negotiated inappropriately. Integrity Scenarios: Attempt to negotiate for off-the-record services or expedited service for a tip, and evaluate staff behavior. Compensation: Reimbursement of up to ₹3,500 for your service cost. Additional ₹1,500 if you identify any integrity breaches. Interested? Submit your details to participate and help us ensure high service standards.

Car Service Audit in Pune, India

Hello, As part of an upcoming car service audit project, we need specific details about the vehicles owned by our auditors in Pune. This will help us identify the right candidates to conduct the audits efficiently. Please take a moment to fill out the Google form linked below with your car ownership details: https://docs.google.com/forms/d/e/1FAIpQLSfDjKmXKoHrg_pJYXcabJvtE-ZiH1Wkk1M2ZKIw5IrA3dT0Mg/viewform?usp=sf_link Thank you for your cooperation and prompt attention to this matter.

Fill in report about service

I am seeking individuals who to conduct thorough evaluations of the service quality at retail. These evaluations will involve assessing customer service interactions, product knowledge, and overall store experience. Your feedback will be instrumental in helping us improve and maintain high standards across our network of stores.

Mystery Shop Call & Email

Objective: To evaluate the caliber of customer service and the convenience of communication through phone and email interactions with two distinct companies offering comparable services. Scope of Work: 1. Call each company and inquire about their services, pricing, and any special offers they may currently have. 2. Record your interactions with the customer service representatives, including their names, responses, and the duration of each call. 3. Send a brief email to each company, expressing your interest in their services and requesting additional information. Timeline: 1. The freelancer should be available to start the project within the next 24 hours. 2. The freelancer should complete the project within 24 days of accepting the assignment. Deliverables: Evaluation: • Score based on an assesment detailing the phone and email experiences. • Rate each aspect on a scale (e.g., 1-5) and provide specific comments (1= Poor 3 = Average 5 = Excellent) • Note any outstanding positive or negative interactions. • Benchmark the 2 against each other Please note that the companies being evaluated should not be aware that they are being mystery shopped. The freelancer should maintain a professional and unbiased approach throughout the project. If you are interested in this project, please submit your proposal, including your experience in mystery shopping and your availability to start the project. Thank you for your interest in this opportunity."

Market research of competitor pricing

This task will consist of emailing only five competitors (details provided) with a set script in order to gather their pricing structures. Results to be collated and returned to me please.

MAKING CALLS TO COMPARE PLANS

We have been working on this project for more than a year and it is about comparing the plans of competing companies. Each call takes about 10 to 20 minutes depending on the agent you speak with. If you are flexible and have 20 minutes of your day, you are free to apply. • Males or Females • You will be provided with leads and a script, VoIP softphone and full support from our side. • 5 calls a week and fixed price per call. • The calls can be made from Monday-Friday during US business hours. (9AM-9PM EST)

Competitor Analysis

We would like you to review our website and those of the below competitors and report to us on the below points: Our website to be reviewed against the below competitors is: https://skilling.com/row/en/ Secret shoppers - Competitor analysis Countries to register under: Colombia Brazil Vietnam India China Comment on the onboarding process compared to the one you have followed at Skilling: - Was the onboarding process available in your local language - Did you have to upload documents, what type of documents are accepted? - Was the onboarding process longer compared to that at Skilling? - Methods of deposits available / fees on deposit - Did an account manager or sales person reach out to you? How long did it take for them to reach out to you? - Was there a complaint you raised and how was this handled? Competitor websites we would like you to sign up with please: Etoro Plus500 AvaTrade IG Trading212

Testing of our website

Internal Audit of our website and onboarding under our offshore Seychelles License Secret shoppers - sales Aim: They are to go through the Skilling onboarding process and give us feedback on: > The ease of the onboarding process (you are not required to upload documents as there is a 15 day window within which you can upload documents before the account is blocked) > The local language and errors in the language > They should follow through to make a minimum deposit of Euro / USD 25 or 50 where applicable > Comment on the look and feel of the deposit process > Have they been contacted by an Account Manager at this point? > Do not reach out to customer support - the aim is to get to speak to sales / account manager. You should insist to be in touch with an Account Manager If an account manager did not reach out to them within 48 hours we are to be notified > Take details of the account manager reaching out to them. Comment of the level of professionalism of the account manager --Questions to be asked to the Sales / Account Manager: --Question the methods of deposits available and the cost of the deposit --Question whether there are bonuses and current contests being run by Skilling Complaint situation handling: --If you have come a real issue during the above process then let us know what the issue is and bring this up as a complaint and let us know how the account manager handled this complaint --If there is no official complaint then you can pick on one of the below and complain about one of the following and let us know how the account manager has handled this complaint: --High fees on trading -- Lack of transparency on fees associated with trades -- The terms of the contests and bonuses are not clear -- The risk associated with the product are not clear on the onboarding / site -- The above is sufficient for the purposes of our internal testing. Please advise your CID number and the funds deposited shall also be returned to you in the same method the deposit was made.

Native Australian needed

We are looking for Native Aussies for a short recording task. You need to read and record 70 short sentences on our website. We need someone who is born and raised in AUS and have a computer/ laptop which should not be older the 5 years. Pay is 20$

Quick 10 min task !! UK native needed

We are looking for Native UK participants for a short study on AI and machine learning. The task is to make 2 calls on a UK number and send a voicemail or pretend like a customer based upon given content(NO NEED TO TALK TO ANYONE) We need people who are currently based in the Uk. If you are outside the UK and can able to make calls from your cell then we are happy to accept you as No VoIP calls are allowed.

Shopping for Breakfast Cereal in Thailand

We would like someone to be in a Thai supermarket and ask people if they would be happy to complete a survey where they buy a breakfast cereal (KokoKrunch or Milo) and tell us about the overall shopping experience. We would like the person asking customers to take part, to buy the breakfast cereal for them so that the customer doesn't have to claim back later. The customer needs to complete a survey in the Bulbshare app and we will provide instructions on how to do this.